COVERAGE & SCOPE
Our refund policy covers refunds for Your Mind Design web plans, products, & services. This policy does not have any application for companies which are not owned or controlled by Your Mind Design or for persons not employed or managed by Your Mind Design.
SUBMITTING A REQUEST
At Your Mind Design we take every assignment with the final output in sight. It is as much our responsibility as it is the clients. That being said, we believe that every effort should be made to reach a mutually agreed upon solution in the event any dissatisfaction arises related to our services. Only when things are completely out of hand should a refund request be considered.
Because our final aim is to come to a mutually acceptable solution, if for some reason you are not satisfied and are thinking about submitting for a refund, it is our request that you take a few precious moments of your time to write to us at [email protected] for a final dialogue prior to submitting your request. Only if we are unable to reach common ground after this talk should a refund claim be filed.
TYPES OF REFUNDS
Full Refund: In cases where payment has been made, but the assignment has not been started and/or no contractual documentation has been initiated, a full refund will be granted upon request. In such a case, it can take up to 45 Days from the submission of the request to receive the payment in full.
Partial Refund: If there is a failure on our part to deliver the agreed-upon job requirements and solutions found in our contract, a partial refund will be granted at a pro-rated amount determined by the percentage of the assignment that was completed.
No Refunds: If the assignment has been completed and all documents have been sent over to the client, including materials (when applicable), no refunds will be granted.
GET IN TOUCH WITH US
For more information about our Refund Policy, if you have questions, or if you would like to submit a refund request, please contact us by e-mail at [email protected] or by mail using the details provided below:
3 Cumberland Cir. APT B, Asheville, NC, 28801, United States